Last updated: November 9, 2026
9dot Digital (“9dot”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through 9dotdigital.ca, why we collect it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information you give us
We collect information when you choose to contact us:
- Contact and project enquiries: your first and last name, company, email address, phone number, the service you’re interested in, your message, and whether you’d like to join our email list.
- Newsletter sign-up: your email address.
- Job applications: anything you send us by email, such as your resume, portfolio and cover letter.
Information collected automatically
- Form details: when you send a form, we record the page you sent it from. If you arrived through one of our ads or campaign links, we also record the campaign details in that link (such as the source, campaign name or Google click ID) so we know which campaigns bring in enquiries.
- Analytics: we use Google Analytics to understand how people use our site, such as which pages are visited, how long visits last, the type of device and browser, and the general location (city or region) based on your IP address.
- Advertising: we use the Meta Pixel to measure our Facebook and Instagram ads and to show our ads to people who have visited our site.
How we use your information
- To reply to your enquiry and provide the services you ask about.
- To send our newsletter, only if you’ve signed up. Every email has an unsubscribe link.
- To review job applications.
- To understand and improve our website and measure our marketing.
- To meet legal and accounting obligations.
We don’t sell or rent your personal information.
Cookies and your choices
Cookies are small files saved by your browser. When you first visit, a notice explains that we use cookies for analytics and advertising. These run unless you choose Decline. You can change your choice at any time using the Cookie settings link at the bottom of every page. If you decline, we stop Google Analytics and the Meta Pixel and remove their cookies from your browser.
The cookies we use:
- ninedot_consent (9dot): remembers your cookie choice. Kept for 12 months.
- _ga and _ga_* (Google Analytics): tell visits apart so we can count visitors. Kept for up to 2 years.
- _fbp (Meta): measures our ads and builds ad audiences. Kept for up to 90 days.
You can also block or delete cookies in your browser settings, use Google’s Analytics opt-out add-on, or change your Meta ad preferences.
Our Contact page shows a Google Map. Google may set its own cookies when the map loads; see Google’s privacy policy.
Who we share information with
We share personal information only with service providers who help us run our business, and only what they need to do their job:
- our website hosting provider, which stores form submissions;
- Google (Google Analytics and Google Maps) and Meta (Meta Pixel);
- our email and newsletter provider [name it, e.g. Google Workspace, Mailchimp].
These providers must protect your information and may only use it to provide services to us. We may also disclose information if the law requires it.
Where your information is stored
Some of our service providers, including Google and Meta, store and process information outside Canada, mainly in the United States. While it’s there, it’s subject to the laws of that country, and authorities there may be able to access it.
How long we keep it
We keep enquiries and related emails for as long as we need them to respond and work with you, then for up to [e.g. 2 years] for our records. Newsletter subscribers stay on our list until they unsubscribe. Job applications are kept for up to [e.g. 12 months] in case a suitable role opens up. Google Analytics data is kept for [check GA4 Admin → Data retention: 2 or 14 months].
How we protect it
We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections, access limited to our team, and trusted service providers. No method of sending or storing data online is completely secure, but we work to keep your information safe.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it (for example, to stop newsletters or tracking). To make a request, contact us using the details below. We’ll respond within 30 days.
If you have a concern we can’t resolve, you can contact the Office of the Privacy Commissioner of Canada.
Children
Our website and services are meant for businesses and adults. We don’t knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.
Contact us
Questions or requests about your privacy can go to our Privacy Officer, [name]:
9dot Digital
137 Glasgow St #210, Office 329
Kitchener, ON N2G 4X8
[email protected]
(519) 342-8692